Shipping Policy

Shipping Policy

Preamble delivery policy:

1. Delivery is available on working days, Monday to Friday. In addition, the shipping time generally depends on the confirmation of payment, the delivery address chosen and the availability of your items in the warehouse.

2. Delivery times:

For dispatch the next business day following your order. The receipt of your order payment confirmation is made before 4:00 p.m., Monday to Friday. Consult the cases below to know the delivery times:

– Order confirmed before 4 p.m. Monday to Friday: Shipping the next working day
– Order confirmed after 4 p.m. Monday to Friday: Shipping on the 2nd following working day
– Pre-order: Launch of deliveries indicated in the commercial documentation of the offer in question.

3. Our delivery partners provide an on-demand delivery service. So during a delivery you have the possibility to choose a scheduled shipping method for your shipment. For example home delivery, or collection point service when this service is available.

4. The delivery costs applicable to your order can be consulted in the shopping cart and during the Order Confirmation.

5. The product(s) will be delivered to the delivery address that you indicate when placing your order. Signature required to receive your item unless otherwise specified.

6. In the event of non-receipt of the Product(s) within the delivery period notified in the delivery confirmation`. Please contact us via our website, by e-mail or by calling the SHOPPY DEALS Customer Service Center (details are available here: contact us).

7. Delivery of orders in mainland France, including Corsica. On the other hand we support international deliveries.

8. In case of force majeure (eg strikes, extreme weather conditions). The suspension of the seller's obligations under the contract takes effect for the duration of the case of force majeure.

9. For more information about the delivery policy, please see the Shoppy Help Center and FAQs Deals.

Collection points

When selecting an item you wish to order. You have the choice between Home delivery or Delivery to a collection point if this delivery method is available.

If applicable, if you select the delivery option at a Collection Point. Enter your postal code and select the collection location that suits you best. The telephone number, the email provided during the order will allow us to notify you of the availability of the items for collection.

SMS/Email Notifications

You will receive SMS/Email notifications from Shoppy Deals or its partners. Under these conditions you will receive notification of the dispatch and delivery of your order. Thus the mobile phone number and the electronic mail address (e-mail) entered during your order allow us to send you these notifications. The number of notifications you receive will vary depending on the orders you place.

As soon as your order leaves the warehouses or is available for collection. Shoppy Deals will email you. Our shipping partners will also send you SMS/Email notifications when your order is picked up. Including the day of delivery and time.

Edit order

Regarding deliveries by our partner carriers. If the carrier takes charge of the order. You can contact him directly and he will modify your delivery address if possible.

If you have not received your shipping notification email, please contact the Shoppy Deals Customer Service Center.

Tracking control

You can follow the delivery stages of your order at any time via the online Order Status in your Account. Heading " Orders », subheading « Logistic information » or via the following link here. On the other hand for orders as a guest, without creating an account, to access the Order Tracking, you will be asked to enter your email address and order number.

On your Account page, you can view your current order status, items ordered, expected shipping and delivery times, and your delivery tracking.

You can also track the delivery status of your order using the links provided by our partner carriers in their SMS/Email notifications.

Delivery Information

For orders delivered to a business address, please note that our carrier will only deliver to a Concierge or Official Home delivery point. Consequently, it will require a signature from the concierge service or reception, our carrier will not require a nominative signature of the order in the event of the presence of a concierge service or fixed reception on the premises of the company.

If you provide a home address with a babysitting or concierge service, our carrier will deliver to the babysitting or concierge. The caretaker or janitor can sign for the delivery provided they have a fixed location at the reception or in the building.

Questions about your orders

Missed deliveries:

If you are not at home when the carrier attempts to deliver your order, the carrier will leave a waybill. You can contact the carrier directly for a new delivery appointment during business hours and, if the carrier allows it, to possibly change your delivery address. So if your order has still not been delivered after the delivery date indicated in your dispatch email, please contact the Shoppy Deals Customer Service Center. We will investigate with the carrier and endeavor to deliver your order as quickly as possible.

Damaged orders:

Please check the apparent condition of the package before receiving it. If the package delivered by the delivery person has an apparent anomaly. For example, if it is damaged, if the package is damaged on the outside or if a product is missing from the delivery note, you can refuse the package. When the packaging of the parcel is damaged, you must open it in the presence of the delivery person in order to check whether the box of the product is also damaged and, if necessary, refuse delivery. In case of refusal of delivery for damaged package. Thus you must formulate in writing all reservations which must be precise, complete, dated and signed, on the delivery note. In case of refused delivery and/or damaged package, please also contact the Shoppy Deals Customer Service Center.

If you have received your order and later find that it is damaged, please contact Shoppy Deals Customer Service within 24 Hours of receiving the damaged product(s).

In case of damage noted during delivery. Shoppy Deals will liaise directly with the carrier to resolve the issue as quickly as possible with the least inconvenience to you. We will do our best to contact you and keep you informed of the progress of our investigation, and deliver a replacement product to you.

A missing package marked as delivered：

If the tracking of your order indicates that it has been delivered but that you have not received it:

• Check the delivery address in “Your orders”.
• Check if a transit advice note has been left in your mailbox. The carrier may have left a notice in your mailbox or at your door. Follow the instructions on the notice to pick up your package or arrange another delivery.
• Check the surroundings of the delivery point. Check to see if the carrier left your package in your mailbox, at a neighbour's, or if it was not placed in a safe place, such as on a porch or in a garage.
• If these checks are unsuccessful. Please contact the Shoppy Deals Customer Service Center within fifteen (15) days of the expected delivery date. Under these conditions, we will carry out the necessary investigations. You may be asked to send us a letter of complaint and/or a sworn statement of non-receipt.
• please contact the Shoppydeals Customer Service Center.